FAQs

1. Where does Mode by Taylor stand on the sustainability question?

   As a brand we want to be transparent with our customers. We care about the world we live in and issues like climate change. And each day, we are trying to do our part to lessen the negative contributions that the fashion industry is making to the environment. Here's what we're doing so far to become a more sustainable brand.

   1) we use a mixture of deadstock, and sustainably produced fabrics as well as durable, made to last fabrics.

   2) we believe in ethical manufacturing. Our garments are currently handmade by AJ and a very small group of freelance seamstresses she works with from time to time who are paid above minimum wage and work under very clean healthy circumstances. Our planned production facility which is scheduled to open in 2024-2025 will help increase our producing capabilities using systems and processes that are environmentally friendly.

   3) We buy and hold only enough fabric to make a few pieces of each style at a time. We only order more fabric if there is demand for a piece after the original lot has run out This system of production means we never have excess inventory that we need to dispose of

   4) Most of our pieces are made to order, so we only make as much as our customers have ordered and therefore we have no extra pieces or wasted inventory. (P.s. this is also why we don't do a lot of sales and discounting. Because we don't have extra items to reduce to clear.) Our ready to ship items are made in small batches. We don’t make more than 50 pieces of any style and will only make more if there is a demand and people sign up to the waitlist for an item.

   5) we are working on making sure all our packaging is made from recyclable materials. Our current mailing bags are cotton tote or drawstring bags, handmade in our studio which our clients and customers can keep and reuse. And our hang tags and labels are currently made with recycled materials.

   6) we make clothes that you will love and want to wear over and over and over again.

   We're not there yet but we're working on getting better everyday.

2. How long after I order does my package go out? Most of our styles are made to order. Which means we only make them, once we receive the order. We aim to make and send out each piece no later than 10 working days days after the order is placed. Shipping usually takes 3 days in the UK and up to 7 days outside of the UK. Which means your order will be with you up to 3 weeks from ordering. Our ready to ship pieces are sent out on a shipping day after the order is placed. We ship out packages on Wednesdays and Fridays so if you order a ready to ship item, it will be sent out on the next closest shipping day. If your order contains both made to order and ready to ship items, we will wait and send the entire order out when the made to order items are completed.

3. what if I need my order faster? Please get in touch with us before placing your order to discuss expediting the process. We may sometimes be able to get an item out sooner than usual. (modebytaylor@gmail.com)

4. What about returns? We work hard to make great quality, well fitted clothing. Items are made specifically for you when you order (with modifications available on request (see our shipping and returns page for more information). Our products undergo extensive quality checks at each stage. We do our utmost to ensure that every item is perfect for the customer. As such we do not offer refunds on made to order items. We may consider alterations to your item in rare circumstances. And we may also consider a return for store credits. Please contact us if there is a problem or you need to send a package to us. We may offer a refund on ready to ship items as long as the item is returned unworn in it’s original packaging with all tags intact. In case of returns, the customer is responsible for shipping.

5. How do I know what size to order? Sizes on our website are UK women’s sizes. Please take a look at our size chart lower on this page to see the conversions and what size you should order. If you're an in-between sizes, please size up as most of our pieces are made with non-stretch fabric and boning. Alternatively, for our made to order pieces, you can send in your measurements and the piece will be custom cut and fit to your body. Email us before placing your order if you want custom sizing (modebytaylor@gmail.com)

6. Do you offer different lengths or details in your pieces? We don’t usually offer our designs in multiple lengths or details. However, for made to order items, we can offer small customisations, like a shorter or longer length, or a different colour at no extra cost. Get in touch via email to discuss any customisation requests before you place your order. (modebytaylor@gmail.com)